EVERGREEN TALENT POOL_Boom Street Node

Overview

Provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and by providing product solutions, including directing customers to the correct channel (eChannels and Self Service) while adhering to policy and process.

Responsibilities

• Connect with customers by living up to the brand promise of how we can help them at all times. Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct oneself in an ethical manner.
• Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified, aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customers to eChannels an...