Job Description

Job Opening: Automobile Service Champion

About Client:
Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:
  • Customer HandlingGreet customers with a smile and maintain a professional and courteous demeanor
    Verify service requests and capture customer feedback in the system
    Communicate effectively with customers regarding repair updates
  • DiagnosisAnalyze and diagnose scooters to determine necessary repairs
    Update diagnosis reports in the Workshop Management System (Getafix)
    Perform repairs and final inspections based on customer feedback
  • System HandlingTrack customer complaints in Zendesk and update the system in real-time
    Operate the Workshop Management System (Getafix) with 100% adherence
    Update opera...

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