Euler Motors - Area Service Manager

<p>Job Description:</p><p><br/></p><p>Service Operations Management:<br/><br/>- Manage end-to-end service operations for the assigned area, ensuring timely and quality service delivery.<br/><br/>- Monitor and improve service KPIs such as TAT, FTR, NPS, and customer satisfaction scores.<br/><br/>- Ensure adherence to service processes, warranty guidelines, and company standards.<br/><br/>Service Partner & ASC (Authorized Service Center) Management:<br/><br/>- Appoint, onboard, and manage Authorized Service Centers in the region.<br/><br/>- Train and support service partners, technicians, and field teams regularly.<br/><br/>- Conduct periodic audits of ASCs to ensure process compliance and performance effectiveness.<br/><br/>Customer Support & Escalation Handling:<br/><br/>- Act as the point of contact for escalated customer complaints in...