Job Description
Location: Aguascaliente
Job Schedule: Full-time
Education Requirement: Bachelor's Degree
A Day in the Life:
**User Support & Issue Resolution**
Respond promptly to user requests, perform diagnostics, resolve incidents, and escalate complex issues to appropriate support teams or vendors as needed.
**Service Monitoring & Improvement**
Monitor service performance, analyze root causes of recurring issues, and lead or support continuous improvement projects to enhance user experience and operational efficiency.
**Vendor & SLA Management**
Supervise EUC service providers and suppliers, ensuring compliance with SLAs and quality standards for hardware repairs, software delivery, and support services.
**Asset & Inventory Control**
Maintain accurate records of all end user assets, including hardware, software, licenses, and manage procurement, payments, and contract tracking for EUC tools.
**Collaboration & Knowledge Sharing**
Work closely with cross-functi...
Job Schedule: Full-time
Education Requirement: Bachelor's Degree
A Day in the Life:
**User Support & Issue Resolution**
Respond promptly to user requests, perform diagnostics, resolve incidents, and escalate complex issues to appropriate support teams or vendors as needed.
**Service Monitoring & Improvement**
Monitor service performance, analyze root causes of recurring issues, and lead or support continuous improvement projects to enhance user experience and operational efficiency.
**Vendor & SLA Management**
Supervise EUC service providers and suppliers, ensuring compliance with SLAs and quality standards for hardware repairs, software delivery, and support services.
**Asset & Inventory Control**
Maintain accurate records of all end user assets, including hardware, software, licenses, and manage procurement, payments, and contract tracking for EUC tools.
**Collaboration & Knowledge Sharing**
Work closely with cross-functi...
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