EUC Fulfillment Scheduler

Role Description

• Utilization of Service Now dashboard to drive upcoming requests to conclusion.  
  • This includes: New hires, Break fix replacements, Loan devices Refresh, additional devices, and peripherals
• The schedular is responsible to ensure that the total number of appointments in each region is manageable by their EUC colleagues
  • White time must also be a key part of the above, to ensure if needed EUC have the capability to schedule any urgent requests from Cast Members and Customer Management
• Collaborate with all EUC teams (as above) to deploy assets promptly and within SLA / KPI
• Exceptional communication skills, both verbal and written.  The scheduler role has many interfaces, including the EUC TC's, Imager, Logistics, Techs and Supervisors and Managers
• Oversight of the end-to-end business need.  Stock availability, stock picking, imaging, logistics to scheduling appointment with Cast Membe...