Job Description

What We'll Bring:

Provide technical support for end user related tickets assigned from the ASC / Service Desk, or where end users are facing issues within an office, using Remedy to manage ticketing queues.

What You'll Bring:

  • Through global aligned process, provision (build) devices (laptops & mobile devices) for new starters, break fix or refresh
  • End user software and installation and any associated issues with automated installs where a local technician is required to remote or inspect a device
  • End user device hardware upgrades & maintenance (including peripherals)
  • As directed by global process, or standard update cycles ensure laptops are patched and maintained to the latest information security patch levels
  • Supporting engineering colleagues in application packaging and deployment
  • Work with EUC colleagues to manage tickets in a priority order and escalate for assistance as necessary. Often working alone or with a t...

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