Job Description

L2 Technical Support & Incident Resolution
  • Provide Level 2 support for escalated EUC incidents in a mission-critical banking Environment
  • Diagnose and resolve complex issues related to:
    • Windows 10/11 platforms
    • Virtual desktops (VDI, if applicable)
    • Trading floor / front-office user setups (if relevant)
  • Perform root cause analysis (RCA) and implement preventive measures
Microsoft 365 (M365) Administration & Support
  • Support and administer:
    • Exchange Online (mail flow, mailbox permissions, archiving)
    • Microsoft Teams (secure collaboration, policies)
    • SharePoint Online & OneDrive (access control, data sharing governance)
  • Troubleshoot mail delay, phishing, safe links, and attachment security issues
  • Ensure compliance with data protection and financial regulatory requirements
Identity & Access Management (IAM)...

Ready to Apply?

Take the next step in your AI career. Submit your application to OPENSOURCE TECHNOLOGIES PTE. LTD. today.

Submit Application