Job Description
Title: EUC Admin
Location: Mumbai
Exp: 4-6 yrs
Job Description:
Key Responsibilities:
IT Service Management
• Oversee IT service operations, ensuring strict adherence to ITIL best practices for robust IT service delivery.
• Monitor ITSM platforms to track, log, and resolve service requests, incidents, and root causes of problems efficiently.
• Drive automation initiatives to optimize ticket management, reduce manual intervention, and improve resolution times.
• Define and implement KPIs to assess service effectiveness and recommend continuous improvements for system uptime and availability.
Office 365 Administration & Azure AD
• Administer and optimize Office 365 applications, ensuring seamless integration and security compliance.
Location: Mumbai
Exp: 4-6 yrs
Job Description:
Key Responsibilities:
IT Service Management
• Oversee IT service operations, ensuring strict adherence to ITIL best practices for robust IT service delivery.
• Monitor ITSM platforms to track, log, and resolve service requests, incidents, and root causes of problems efficiently.
• Drive automation initiatives to optimize ticket management, reduce manual intervention, and improve resolution times.
• Define and implement KPIs to assess service effectiveness and recommend continuous improvements for system uptime and availability.
Office 365 Administration & Azure AD
• Administer and optimize Office 365 applications, ensuring seamless integration and security compliance.
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