Job Description

The Technical Account Manager (TAM) is responsible for managing and nurturing relationships with high-value or strategic client accounts, ensuring they derive maximum value from our products or services. The TAM provides expert-level technical guidance, leads complex technical initiatives, and drives strategic initiatives to enhance customer satisfaction and success. This role involves coordinating cross‑functional teams and acting as a point of contact for key accounts.

Responsibilities
  • Build and maintain strong relationships with technical stakeholders at high-value or strategic client organizations
  • Develop and execute strategic account plans to align with clients' long‑term business goals and technical requirements
  • Along with CE, CSM and TAM colleagues, serve as an Elastic expert and key technical resource to resolve complex issues while providing system knowledge and expertise
  • Maximize client and user health, success, and engagement ...

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