Job Description

Key Responsibilities

  • Service Operations Management

    • Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
    • Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
    • Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

  • Service Channel Management

    • Manage and optimize service channels, including the online channels (official website, social media platforms, online customer service, and remote technical support) and offline channels (2B/2C on-site repair, postal-repair).
    • Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.

  • Data Analysis and Reporting

    • Collect and analyze data related to onlin...

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