Job Description

About the role

As CX Manager, you will be the senior operational presence on the ground at your Arcavindi CX site. This is a newly created role that sits at the heart of how we scale our European operation. You will own site performance, lead a team of Team Leaders, drive quality and customer satisfaction, and build the kind of environment where people do their best work.

Department

Customer Experience

Location

Trimble Offices, Morley

Getting Started

  • Learn our systems, tools, markets, and the way the CX operation runs day to day.
  • Build strong working relationships with your Team Leaders, agents, and key stakeholders across the business.
  • Understand your site's performance baseline and identify the most important areas to focus on first.

Establishing Your Impact

  • Take full ownership of daily site performance – contact handling, quality, attendance, and team output.
  • Wo...

Ready to Apply?

Take the next step in your AI career. Submit your application to arcavindi today.

Submit Application