Escalations Manager — Customer Support

Company Description

Appglide Solutions is a business process accelerator dedicated to empowering global startups and SMEs. We specialize in scaling and automating essential business and technology processes across areas like Sales, Marketing, Customer Support, Remote Monitoring, and Financial Operations. Appglide Solutions is a certified provider of Priority aiERP software, driving efficiency and precision for our clients. We are skilled in delivering mobile, web, DevOps, AI, and data engineering projects that help automate and scale technological initiatives.

Role Description

This is a full-time, on-site position located in Chennai for an Escalations Manager — Customer Support for our customer, who is a fast-growing AI-native observability and network intelligence company. Trusted by Fortune 20 and Fortune 1000 enterprises across telecom, financial services, healthcare, and retail, our customer's platform unifies multi-...