Escalations Engineer (Remote)

Job Title: Service Desk - Escalations Engineer

About the Client: A U.S.–based managed IT services and technology solutions provider with decades of experience helping businesses improve their IT operations. Operates as a Managed Service Provider (MSP) , supporting multiple external clients with proactive IT support, cybersecurity, cloud and Microsoft services, and help desk support to keep systems secure, scalable, and running smoothly.

Overview:

This role is ideal for someone who thrives in a fast-paced support environment, enjoys troubleshooting complex technical issues, and is comfortable taking incoming Service Desk calls while providing technical guidance. The ideal candidate will also have experience with networking and Microsoft 365 security policies.

Responsibilities:

• Serve as a first point of contact for incoming Service Desk calls , providing timely and professional support.
• Perfor...