Escalation Specialist

Career Opportunities: Escalation Specialist (4781)

Working within our Strategic Plan, Cambridge Connected ,and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

The City of Cambridge is seeking a customer-focused Escalation Specialist to join the Financial Services Division within the Customer and Financial Services Department. This role is ideal for an individual who thrives in a fast-paced environment, demonstrates sound judgment, and is committed to providing exceptional service to residents and stakeholders. Reporting to the Supervisor of Tax and Water this position is responsible for the following duties:

What you will be doing

• Supports customer service staff with complex and escalatedrevenueissues anddetermineif applicablepolicy/procedureare being ...