Escalation Manager | UK

Overview

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals. For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success. We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development.

Degreed is seeking an experienced Escalation Manager to serve as a critical bridge across Support, Product, Engineering, and Implementation in resolving complex, high-impact customer escalations. This role is responsible for ensuring escalated issues are addressed efficiently, transparen...