Escalation Engineer

MongoDB Technical Services’ Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine deep product knowledge and expertise across multiple domains, polished technical communications, and exceptional account leadership to rapidly develop customer confidence and positive outcomes, through clear presentation of complex technical details, authoritative guidance and recommendations, and timely, effective solutions. Our engineers combine their MongoDB expertise with passion, initiative, collaboration and a great sense of humor to achieve exceptional results for our customers.

This role can be based out of our Toronto office or remotely in Canada.

This role specifically follows a weekend support model (Wednesday‑Sunday, Saturday‑Wednesday, or Friday‑Tuesday, with the next two days as the week‑off) and requires adherence to East Coast Hours (9am to 5pm EST). If you're passionate about being an Es...