Escalation Engineer Software Failure Analysis

Job Description

You will love this role if you enjoy solving complex problems with a keen eye for spotting patterns! You will become the bridge between our customer-facing support team and the development team and you will quickly become critical to the business.

Working alongside the hardware & software development engineers and closely with our global customer support team, the Alta Video Engineering Escalations team is the external-facing side of the R&D organisation. We are justifiably proud to hire support engineers who are recognised as the best in the industry.

Support queries are initially handled by Motorola’s partner network, with more complex cases being passed to Motorola’s global support team. The most complex issues are passed onto the relevant Escalations team for the product. Your role involves investigating, solving and managing these often difficult and challenging issues.

In order to be successful you will have to ...