Escalated Hardware Support Specialist

Cross Border Talents is searching for an Escalated Hardware Support Specialist for our client in Lisbon, Portugal.

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues.

There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.

As an Escalated Hardware Support Specialist, you will:

• Developing detailed printer hardware knowledge to a Specialist level
• Control interactions with customers using persuasion and influencing skills
• Work under pressure and deal positively with difficult situations
• Understanding and troubleshooting technical problems
• Convey sensitivity and a positive approach to custom...