ERP Support Specialist

Operational Support Responsibilities

• Maintain operational stability by resolving daily application tickets within established SLAs.
• Perform diagnostic analysis on system failures to ensure timely rectification or vendor escalation.
• Provide functional assistance across core modules, specifically Finance, Procurement, and Supply Chain.
• Facilitate accurate transaction processing during critical monthly and annual closing cycles.

2. Business Analysis & System Configuration

• Collaborate with stakeholders to document workflows and align system capabilities with best practices.
• Execute functional setups, administrative tasks, and master data updates per business needs.
• Draft technical specifications for enhancements and translate requirements into optimized solutions.
• Champion process reengineering efforts to automate tasks and enhance organizational efficiency.

3....