Job Description
'Role
Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability collaborate across squads and contribute to standards and CI/CD.
Responsibilities
Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.
Implement Dataverse entities/columns/relationships, forms/views, business rules author JavaScript/TS form scripts create Power Automate flows.
Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS) ensure UCI best practices and accessibility.
Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps CIF for CTI) with robust error handling and retries.
Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.
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