Job Description
Req ID: 345192
We are currently seeking a ERP Project Manager to join our team in Hyderabad, Telangana (IN-TG), India (IN).
ERP Project Manager:
Job Duties:
Oversee the ERP support function, including incident, problem, change, and release management
Coach team members in support process and activities
Identify areas for problem management and plan for implementation
Lead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovation
Mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs
Ensure project SLAs, KPIs targets are met. Ensure compliance to SOX process for changes
Prepare project status reports, metrics and present to customer stakeholders
Understand customer business process. Drive ticket prioritization based on impact to customer business
Collaborate with IT and business stakeholders
Maintain ...
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