EPPIC24

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• 3–5 years of experience in an IT Help Desk environment with a solid understanding of ITIL processes.
• Strong working knowledge of Linux
• Hands-on experience with Splunk and familiarity with various monitoring tools.
• Excellent communication and interpersonal abilities, with proven capability in managing escalations.
• Experience in managing L1 IT Help Desk incidents and service requests.
• Proficient in email queue management and ...