Episode Experience Manager

Overview

Globe aims to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touch points, ensuring a seamless, frictionless, and satisfying customer experience. Reporting to the Episode Experience Lead, this role is hands-on in monitoring, analyzing, and implementing enhancements that improve customer interactions within the episode. The Episode Experience Manager works closely with frontline teams, product owners, operations, and customer support to identify issues, test solutions, and implement improvements that align with the broader customer experience strategy.

Responsibilities

• Manage Episode Experience Execution – Oversee the implementation of initiatives to improve cus...