EOS Operations Specialist - SAP ECS

About the Role

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers’ investments in SAP Enterprise Cloud Services.

What You’ll Do

As an Enhanced Operations Service Specialist you are responsible for:

• Ensuring day‑to‑day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
• Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and driving initiatives to standardize and simplify server operations.
• Root Cause analysis for service request execution failures, and other issues – continuous improvement methodologies.
• Analyse root‑causes of failures (if known) in achieving the K...