Job Description

As a Customer Support Centre Operator, you will play a key role in providing high-quality, responsive, and efficient support services to Defence personnel. Reporting to the Customer Operations Centre Manager, you’ll manage data, resolve queries, and ensure compliance with Defence policies, contributing to operational excellence across the national service delivery network. This role will ideally be based in Sydney, however consideration will be given to other locations.

Key Responsibilities

  • Provide customer support via online ordering systems, voice channels, and self-service ticketing.

  • Manage data across Ventia and Defence systems including inventory tracking, procurement, and distribution.

  • Administer user access, reset passwords, and verify online orders.

  • Conduct reporting and participate in User Acceptance Testing (UAT).

  • Ensure compliance with contract terms and Defence policies.

  • Support national ope...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Ventia today.

    Submit Application