Entry Level Virtual Assistant

Function / Role

Salary Range: $1000 - $5000

Role: Customer Service Representative

Shift and schedule: Day shift

Location

Toronto, Ontario, Canada

Job Description

Key Responsibilities:

• Respond to customer enquiries via email, live chat, phone calls, or social media messages.
• Provide information about products/services, answer FAQs, and guide customers through basic processes (e.g., order status, troubleshooting simple issues).
• Handle customer concerns politely, escalate complex problems when needed, and follow up to ensure satisfaction.
• Perform light administrative tasks like data entry, updating customer records, scheduling follow-ups, or logging interactions in CRM tools (training provided).
• Maintain a professional and friendly tone in all communications to build positive relationships.

Requirements (No Experience Needed):

• Strong writte...