Entry Level Support Engineer

Overview

Based across multiple client sites in the region and working within the education sector, you would be the first point of contact for IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to clients and communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. Local travel within Hamilton city area is required; no company vehicle is provided.

Role schedule: Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly

Location : Based across multiple client sites in the region (education sector).

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients
• Document and track client issues using...