Job Description

The Role:

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
  • Supporting the sales team key planning and operations tasks to support the overall objective of the business.
  • Attainment Planning through effective goal setting, designing sales incentives to dr...

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