Enterprise Software Support Representative

Join us if you're looking for a stable work space to grow professionally and personally We welcome enthusiastic, open-minded individuals with customer support experience and offer career advancement for high-performing individuals.

This is a full-time, on-site position based at our office in Davao City PH. Remote work is not available, so please apply only if you are open to working on-site.

What you will do:

• Provide technical support to customers via phone, zoom meeting, email, or chat regarding VoIP service/CRM, including configuration, troubleshooting, and problem resolution.
• Diagnose and resolve technical hardware and software issues related to VoIP equipment and applications.
• Document all support interactions and troubleshooting steps in our ticketing system with clear and concise notes.
• Collaborate with other support team members and departments to escalate and resolve complex issues promptly.
• Assist in testing and ...