Enterprise Software Implementation & Consulting - Randstad

The Opportunity

Lead a small team in support services to provide expert functional and technical system support, and advice to users of SAP and other business systems, across multiple locations, platforms and technologies.

Ideally SAP HR and Finance Functional and Technical knowledge an advantage.

Key Accountabilities:

• Lead a team of technical staff including day to day work allocation, in the provision of function and technical system support and advice to users of SAP and other business systems.
• Provide high quality customer service and work collaboratively with end users through the provision of support and investigative services into incidents and service requests relating to SAP
• Develop, review and maintain supporting documentation to assist others in restoring services and reduce the impact of unplanned outages
• Exercising judgement, analysing and interpreting complex business system issues and challenges, evaluating imp...