Enterprise Incident & Problem Management Analyst

Enterprise Incident & Problem Management Analyst

FIS Makati, National Capital Region, Philippines

Position Type: Full time

Type Of Hire: Experienced (relevant combo of work and education)

Education Desired: Bachelor's Degree

• Manages global incidents across multiple data center environments to protect production systems critical to business success
• Ensures contractual service level agreements are met in support of client and company mission‑critical business requirements
• Works across a wide array of product lines and engages various levels of management on a day‑to‑day basis
• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization
• Provides immediate response and coordination aimed at minimizing the duration of service interruptions
• Ma...