Job Description

Idukki UGC platform is seeking a senior Customer Success leader to own post-sale lifecycle for an 18-account book averaging $170K ARR in a high-growth ecommerce context. You will drive renewals, expansions, and quarterly business reviews with data-driven insights to target strong net retention.

You will partner with SEs to unblock technical issues, identify expansion opportunities like signage, rights API, and drive strategic conversations with C‑suite executives.

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