Entercard Norge 1 Stilling

**Do you want to drive real impact in customer operations and performance?**
Are you strategic and proactive, with a passion for data-driven decision-making and operational excellence? We are looking for a Performance & Workforce Optimization Specialist to take ownership of Workforce Management (WFM) and continuous improvement across our Customer Operations function.
As Performance & Workforce Optimization Specialist in Entercard, you will be responsible for shaping and executing a forward-looking WFM strategy while acting as a key driver of performance improvement initiatives. You will work across departments and leadership levels to ensure that our operations are aligned, efficient, and always improving - ultimately delivering a better experience for both customers and employees. The position offers a unique opportunity to influence how we organize and lead our customer operations, and you will play a central role in designing and implementing improvement processes, analyses, a...