Job Description
Come and work with us.
We are looking for a talented and accomplished English speaking Team Leader to ensure the provision of a quality Customer and/or Technical support service through the supervision of staff.
As a Team Leader in this project, your main accountabilities will include:
- Supervises and coordinates the customer support service team
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Responsible for ensuring that the group achieves the Service Level Agreements via communication of requirements and regular feedback on performance
- Looks on adherence to policies
- Ensures that agents have the knowledge, skills and equipment required to carry out th...
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