Engineering Support Coordinator

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The Engineering Support Coordinator is responsible for managing customer relationships, providing administrative support, and coordinating service operations.

Customer Relationship Management

• Communicate with customers to provide detailed information about machine contracts and available services.
• Receive service inquiry calls from customers and assign the appropriate service engineer to resolve the issue.
• Respond to customer inquiries regarding service schedules.
• Conduct customer satisfaction surveys and analyse feedback to identify areas for improvement.

Administrative Responsibilities

• Provide comprehensive ...