Engineering Support Advisor

Responsibilities The holder of the role is a domain expert located in Bangalore who will take the lead in managing one or more complex issues reported by a client, and seeing to their final resolution. At times, he may be asked to follow up on critical customer projects, set up special validation plans or take on specialized tasks in his area of expertise. Unlike the Team Leader, the Expert Support Engineer does not usually take on team management responsibilities. Technical analysis of highest order is expected using Java coding skills and troubleshooting skills and usage of tools to find the root cause of issues.. Expected to work in multiple shifts, especially US shift, on a rotation basis, to support Customer worldwide. Responsibilities & Deliverables: Product Knowledge :Act as a subject matter expert (SME) for most of the technical/functional aspect of the product, including as architecture and processes and propose enhancements & improvements Issue investigation: Is able to handl...