Job Description

Job Description

Responsibilities

  • You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

    • Readiness

  • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

    •  Product/Process Improvement

  • You engage with Oracle Engineering/ Support ability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.

    • Qualifications

  • Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's De...

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