Engineering Director, Post-Order

Role Overview

We are seeking a highly experienced and technically strong Director of Engineering to lead the architecture, development, and scaling of our end-to-end post-order technology ecosystem.

This role will own the complete post-order lifecycle, including order confirmation, allocation, fulfilment, logistics orchestration, returns, replacements, refunds, and reconciliation. The ideal candidate will bring deep expertise in logistics and fulfilment systems, strong architectural capability, and a hands-on leadership style suited for high-growth environments.

This position requires close collaboration with Operations, Supply Chain, Customer Experience, Finance, Product, and Business teams to deliver reliable, scalable, and cost-efficient systems that enhance customer experience while improving operational efficiency.

Key Responsibilities

1. Post-Order & Fulfilment Ownership