Job Description

Key Responsibilities

Field Support & Training

  • Provide on-site technical support for SMS/RMS products within Singapore and the Southeast Asia (SEA) region, ensuring timely and effective service for both academic and industrial customers. 
  • Perform equipment installations, user training, and commissioning to ensure customers can operate the equipment effectively and independently. 
  • Collaborate with Sales and PASS team to address customer-specific needs during installations and training

    • Technical Troubleshooting & Maintenance

  • Diagnose and resolve technical issues promptly to minimize customer downtime and maintain equipment reliability. 
  • Conduct regular maintenance, calibration, and repair services to ensure optimal performance and extend the lifespan of SMS products. 
  • Utilize advanced diagnostic tools and techniques to identify root causes of recurring issues and implement long-term solutions. 

    • Mo...

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