Job Description

Role: -Technical Support Engineer (L1)

Role and Responsibilities:-

  • The Technical Support Engineer (L1) is an entry level engineering role, responsible for providing a professional technical support service to clients by identifying and resolving technical incidents and problems.
  • Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
    What you'll be doing

    • Key Responsibilities: 

  • Maintains the support process and ensures that requests for support are handled according to the procedures.
  • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
  • Identify and resolv...

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