Engineer Product Support

Description

• Overseeing upgrades and maintenance of software applications related to our flight applications in order to streamline business processes.
• Providing software application support under the supervision of the Senior Engineer.
• Performing analysis on software application functionality and suggesting improvements.
• Documenting processes and monitoring application performance.
• Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
• Establishing the root causes of application errors, and escalating serious concerns to management and providers.
• Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.
• Experience in supporting any of the following applications would be considered as an advantage : AIMS, Li...