Job Description
Engineer - Level 1 FTTH Support
Recruiter:
Vox Telecommunications
Job Ref:
JHB /PM
Date posted:
Friday, January 30, 2026
Location:
Johannesburg, South Africa
Salary:
Market Related
SUMMARY:
To provide Technical Support to Vox Telecom customers.
POSITION INFO:
Job Objectives
To adhere to all Vox policy's, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
To monitor, track and coordinate all Voice Support functions including tickets, calls, complaints and mail queries from customers and or other staff.
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
To support the other team engineers of the Voice Support Desk in order to have them gi...
Recruiter:
Vox Telecommunications
Job Ref:
JHB /PM
Date posted:
Friday, January 30, 2026
Location:
Johannesburg, South Africa
Salary:
Market Related
SUMMARY:
To provide Technical Support to Vox Telecom customers.
POSITION INFO:
Job Objectives
To adhere to all Vox policy's, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
To monitor, track and coordinate all Voice Support functions including tickets, calls, complaints and mail queries from customers and or other staff.
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
To support the other team engineers of the Voice Support Desk in order to have them gi...
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