Job Description
Job Description
Experience -01 to 05 years -Voice engineer as L2 resource
Ticket Analysis and Ticket Management
Break fix (Configuration related)
Non-Functional Review
Pre-Production verification
Production Support
Application patches
Liaise with Avaya Team
Service maintenance (reboots) – In co-ordination with the platform team
Certificate renewal
User queries/responses
Configuration and Integration of various Avaya application systems.
Start / Stop Services
Reports & Meetings
Users adhoc requests (with tickets)
Weekly meetings (BAU / Projects)
Provide Audit evidence / usage statistics upon request
Health Check reports
Testing
Complete VIT as per agreed test plan
Provide support for SIT, UAT and HA testing.
Knowledge Transfers and Training
Cutover a...
Experience -01 to 05 years -Voice engineer as L2 resource
Ticket Analysis and Ticket Management
Break fix (Configuration related)
Non-Functional Review
Pre-Production verification
Production Support
Application patches
Liaise with Avaya Team
Service maintenance (reboots) – In co-ordination with the platform team
Certificate renewal
User queries/responses
Configuration and Integration of various Avaya application systems.
Start / Stop Services
Reports & Meetings
Users adhoc requests (with tickets)
Weekly meetings (BAU / Projects)
Provide Audit evidence / usage statistics upon request
Health Check reports
Testing
Complete VIT as per agreed test plan
Provide support for SIT, UAT and HA testing.
Knowledge Transfers and Training
Cutover a...
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