Job Description
Main Responsibilities
End User Device Management
End User Device Management
- Address hardware, operating system & software issues of computer systems.
- Office applications, basic business tools, authentication via active directory
- Network configuration management (LAN, Internet, VPN)
- Client-side security configurations (Firewall, Antivirus, DLP, VPN)
- Peripherals (printers, scanners) configurations support
- Scheduled proactive activities and patching support
- Client-side backup configurations support
- O/S support Windows (Specially Windows 10 & 11)
- Antivirus Management
- Infrastructure Application (O365 & Google workspace)- client-side support (Email, Office)
- Maintain definitive library for OS, Applications, product guides, device firmware etc.
- Maintain and update configuration documents
- Maintain asset...
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