Engineer Information Technology

Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide

Your Role
Key responsibilities in your new role

• Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide
• Actively monitor incoming contacts via 3 end-user channels such as calls, web tickets and chats
• Provide information and status updates of incidents to our end-users
• Responsible for the content and releasing of IT information news
• Accountable for all content used in support tooling e.g. knowledge database, self-service portal and etc
• Participate and drive continuous improvement initiatives and collaborations with 2nd level IT
• Perform any additional tasks, topics, project as and when advised by Service Desk management

Your Profile
Qualifications And Skills To Help You Succeed

• Bachelor in Information Technolog...