Job Description

Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide
Your Role
Key responsibilities in your new role
  • Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide
  • Actively monitor incoming contacts via 3 end-user channels such as calls, web tickets and chats
  • Provide information and status updates of incidents to our end-users
  • Responsible for the content and releasing of IT information news
  • Accountable for all content used in support tooling e.g. knowledge database, self-service portal and etc
  • Participate and drive continuous improvement initiatives and collaborations with 2nd level IT
  • Perform any additional tasks, topics, project as and when advised by Service Desk management
Your Profile
Qualifications and skills to help you succeed
  • Bachelor in Information Technology, C...

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