Engineer, Customer Quality Assurance

ROLE / JOB SUMMARY
-Process field claims in a timely manner for resolution

-Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy

-Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Collaborate with cross-functional teams, contributing to the product FA or characterization

-Provide timely engineering insights including failure analysis, technical reports and presentation

-Handle customer visits and factory audits and product inspection

-Develop & contribute to building knowledge base of degradation from product to material level

-Design tests to detect infant mortality and mid-life product failures

ESSENTIAL JOB / CO...