Job Description

About the role

This role is responsible for delivering high-quality customer support through calls, emails, and ticketing systems while adhering to established SOPs and service standards

Key Responsibilities:

  • Support & provide service via calls, emails and tickets

  • Work on provided offline activities

  • Follow given SOP’s and flag any unresolved issues, escalations to L2

  • Ability to diagnose and analyze technical problems

  • Analyze different systems and energy data to find potential for energy optimization.

  • Work on projects that requires data mining, analysis & presentation

  • Follows up and meets commitments to customer

  • Flexibility towards shifts and week offs as per requirement

    • Benefits

    We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Make yoursel...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Carrier today.

    Submit Application