Job Description

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customers site.


Key Responsibilities:

  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.


  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.


  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.


  • Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.


  • Completes required documentation, such as service worksheets, timesheets, warranty cl...

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