Job Description
DESCRIPTION
Job Summary
A customer-focused individual contributor who demonstrates proficiency in performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine and power generation products, primarily at customer sites, with minimal supervision. The role supports marine customers and may provide technical guidance, coaching, and work direction to less experienced technicians while ensuring high standards of safety, quality, and customer satisfaction.
Key Responsibilities Customer & Field Service Delivery
Establish and continuously develop productive customer relationships by providing prompt, efficient, and professional service support.
Perform complex diagnostics, troubleshooting, repairs, overhauls, and rebuilds on marine engines and related systems at customer sites.
Translate customer complaints into structured troubleshooting plans using guided workflows, service ...
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